1. Introduction
Welcome to https://www.kooxluxurytrip.com/ (the “Website”). This Privacy Notice explains how Koox Luxury Trip (the “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal data when you access or use our Website and services.
By accessing or using the Website and providing your personal data, you acknowledge that you have read and understood this Privacy Notice.
2. Data Controller
Koox Luxury Trip, with address at Carretera Federal, Cacún – Chetumal, Km. 2 Playa del Carmen, Municipality of Solidaridad, Quintana Roo, Mexico, is the data controller responsible for the processing of your personal data.
3. Personal Data We Collect
We collect personal data that you voluntarily provide when you use our Website, including when you make a booking, complete a purchase, or create an account.
Such data may include:
– Confirmation that you are of legal age;
– First name and last name;
– Company name (optional);
– Tax Identification Number (RFC);
– Billing and/or service address;
– Country, city, and state/province;
– Postal code;
– Phone number;
– Email address;
– Account password (if applicable);
– Service-related notes (e.g., directions, references, nearby landmarks).
Payment information is processed directly by third-party payment providers such as Stripe, PayPal, and/or Mercado Libre. We do not collect or store your full payment details. Please refer to their respective privacy notices.
4. Purposes of Processing
We process your personal data for the following purposes:
Primary purposes (necessary for service delivery):
– To create and manage your account;
– To process bookings, purchases, and payments;
– To issue invoices and tax receipts;
– To deliver services and coordinate transportation;
– To provide customer support and respond to inquiries;
– To detect and prevent fraud or unlawful activities;
– To maintain the security and functionality of our Website.
Secondary purposes (optional):
– To send marketing communications, promotions, and offers;
– To provide discounts, benefits, or loyalty incentives;
– To inform you about new services, campaigns, or events;
– To conduct surveys and measure customer satisfaction;
– To perform analytics, market research, and data analysis (including via AI and similar technologies).
You may opt out of secondary purposes at any time.
5. Legal Basis for Processing
We process your personal data based on your consent, the performance of a contract, compliance with legal obligations, and our legitimate business interests, as applicable under Mexican law.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described above.
– Personal data related to service provision will be retained for the duration of the relationship and until you request its deletion.
– Upon termination, data will be anonymized within a maximum of 20 business days and may thereafter be retained indefinitely for statistical purposes.
– Transactional and invoicing data will be retained for up to ten (10) years to comply with applicable legal and tax obligations.
7. Data Transfers
We do not sell, rent, or disclose your personal data to third parties, except where required by law or with your prior consent.
8. Data Subject Rights (ARCO Rights)
You have the right to access, rectify, cancel, object to, restrict, or revoke the processing of your personal data.
To exercise these rights, please submit a request including:
– Your full name;
– Proof of identity (if required);
– Contact email address;
– The specific right(s) you wish to exercise;
– A clear description of the data concerned;
– Supporting documentation, where applicable.
Requests should be sent to:
Email: emmanuel.martinez@kooxluxurytrip.com
Phone: +52 (55) 875 8838
Contact Person: César Emmanuel Martínez
We will respond within 20 business days and, if applicable, implement the request within 15 business days thereafter.
Requests may be denied in certain circumstances, including where required by law or where third-party rights are affected.
9. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal data against unauthorized access, loss, misuse, or alteration.
10. Supervisory Authority
You have the right to lodge a complaint with the National Institute for Transparency, Access to Information and Personal Data Protection (INAI) if you believe your data protection rights have been violated.
11. Changes to this Privacy Notice
We reserve the right to update or modify this Privacy Notice at any time. Any changes will be published on the Website and, where appropriate, communicated via email or other means.
12. Last Updated
This Privacy Notice was last updated on April 22, 2026.
